Customer Experience through Unified Communications

Technology upgrades and advancements are fruitless unless your customer experience also improves. Only when customer service progresses towards efficient, seamless service delivery with reduced turn around time (TAT), do all innovations and implementations truly make sense. This distinct feature can grant your company the competitive edge it needs.

At Apex DMIT, our service-oriented architectures are based on open standards and powered by world-renowned solutions. Based on key business requirements, we recommend an appropriate architectural approach that is easy to manage from a single administrative view, simplifying communication for end-users relevant to the business.

Our core strengths include blending and offering a hybrid architecture that enhances the user experience across different management levels in an enterprise. As one of Bangladesh's leading Unified Communications solutions providers, our offerings include:

• - IP telephony architectures with Avaya and Microsoft as a base, ranging from single locations/geography to multiple locations/geographies.
• - Integration of Unified Communications and collaboration experience, employing the 'Bring Your Own Device' (BYOD) concept, enabling users to enjoy a consistent experience.
• - Migration from a legacy communication architecture to a Unified Communication and collaboration framework operating on open standards, offering enterprises a choice of devices for enhanced scale, flexibility, and seamless communication.
• - Consulting service providers to host value-added service offerings
• - Consulting enterprises for compliance and regulatory issues prevalent in Bangladesh.
• - Customized business communication applications for verticals to embed communications effectively in their business processes..

We specialize in simplified communications hybrid architecture that functionally enhances the user experience at different management levels, ensuring streamlined, efficient, and exceptional communication within your enterprise.

Customer Experience Center

At Apex DMIT, we specialize in tackling the new generation of challenges present in Contact Center technologies. With experience catering to diverse organizations, including small captive establishments, large outsourcing centers, BPOs, and KPOs, we comprehend the distinct technological and operational necessities for running a unified smart experience center.

We maintain strategic partnerships with leading technology OEMs, enabling us to deliver best-in-class solutions that offer a seamless experience to end-customers. Our extensive expertise and knowledge allow us to integrate skills, processes, and technologies, providing unparalleled world-class services.

Our solutions encompass diverse areas such as:

• - Inbound/outbound Voice
• - Self-service solutions
• - Multimedia management
• - Video-based contact centers
• - CRM integrations
• - Social media integration
• - Quality/compliance solutions
• - Reporting and analytics
• - Back-office automation
• - Packaged applications
• - Workforce optimization solutions
• - Professional services for customized requirements

With a global footprint, we can assist you in expanding across geographical boundaries by establishing robust and resilient voice and data networks worldwide. We collaborate with you every step of the way as you adopt new technologies and create integration frameworks for diverse applications that operate on business networks, erecting best-in-class Smart Experience Centers for both your enterprise and customers.

Please click here to find out more about our Customer Experience Solutions.